Some of you may or may not be aware that today is the opening ceremony of the Chinese Olympics. It is therefore apt for me to write my final article about my recent trip to China.
During my travels in China, I noticed several things about the way that the Chinese do business. Of course, I may end up making sweeping generalisations based on selective evidence during my short stay, but nonetheless I will write my opinion of the Chinese business practices that I saw.
I was lucky enough to stay in an extremely expensive 4* hotel, even by European standards. It should have cost me £250 per night, although since I was attending a conference organised by some very well connected people in the Party, I paid considerably less. The 5* hotel next door, where all of the important people stayed, cost a whopping £500 per night. You can guess the quality of the hotel simply by looking at the photograph below.


As can be seen, the quality of the materials used is second to none. The hotel owners have spared no expense when it comes to the materials used to build the entire hotel - marble floors throughout, expensive piano’s in the entrance hall, granite topped bars…. But it was all so badly put together! For example, there were cable guides underneath the carpet directly in front of the top of a flight of stairs (perfectly placed to trip someone down the stairs), the extremely expensive marble floors were badly put down (they didn’t meet at the corner with the wall, for example), the lifts made from a perfectly cylindrical section of glass were gammed together with silicon bathroom sealant. The list is endless, but it doesn’t just contain itself within the hotel - the brand spanking new motorways were already crumbling at the joins (this could be seen at motorway junctions, where flyovers were cracked and crumbling underneath).
And the main reason, as far as I can tell, is the people that are employed and their relationship with the people that make the decisions. For example, when holding a conference in a 5* hotel with a name “International Conference Hotel” - one that cost £500 per night to stay in - one would expect there to be at least one person on the reception out of the seven that were working there to speak English. One would expect there to be seven guests being checked in by seven receptionists, and not one guest being checked in by all seven receptionists. One would expect that, having being told to pay for the conference fees in US dollars by the conference organisers, there would be facilities to accept these dollars when it was time to pay the fees. And this list of problems lead to it taking more than two hours to check in, even though I was only second in the queue when I arrived!
But the incompetence does not stop there. It was an “International Conference Hotel”, yet no one bothered to think about the possibility that two small screens at floor level, rather than one large screen at head-height, was not such a good idea. When faced with a room half the size of a football pitch, if you sat anywhere beyond the third row, nothing could be seen. But it’s ok, if you sat anywhere further back than the second row, the diesel engine sounding air conditioning and the lack of any form of microphone (for the first day) ensured nothing could be heard either. And just in case you could see or hear what was being presented, the organisers conspired to provide unlimited green tea - every fifteen minutes, whether there was a presentation on or not, a hoard of waitresses would come and clinkety clink their way through the hall, serving tea to everyone. And the reason that this “International Conference Hotel” cannot run a conference to save its life is that the people who organise it - the people who actually make the decisions - are sat right at the front, directly in front of the presenter, completely oblivious to the rest of the hall, with a hoard of people telling them at every break just how wonderful everything is.
Throughout my stay in China, I saw this time and time again. Important people having different treatment to everyone else, not being part of or even aware of the effects that their decisions have on everyone else. A two-tier society, with decision makers absent from their organisations day-to-day running, oblivious to any problems that arise, with those on the ground unable to make decisions for themselves. And in the absence of a sheppard, the sheep follow each other into oblivion.
And there is nothing quite so thought provoking as the shanty town, full of the hotel’s workers, directly outside my very plush room. Below you will see a double story row of shacks, made from what looks to be corrugated iron or plastic. Each family (two adults plus children) have a single room to themselves, which is a kitchen, bedroom and living room all at once. There is no running water - this is located at the standing pipe at the end of the row.

It seems the secret to success in China is to employ half-whit’s, give them a hovel to live in and expect them to be able to do their job.
But there is something more sinister about the really big bosses - those that are working at an international level, rather than the ones at a national level, as above. The way they seemed to have manipulated buying the only assets worth anything from Rover, and when the crunch came, walk away taking all of those assets back to China, makes me extremely nervous for the future. This cannot be more clear, from the massive marketing campaign of the Rover 75 that I saw all over China.



So a future of questionable business practices appears to be on the agenda for China. Either by the complete lack of regard for how to do business or by the complete lack of regard for those that you do business with. Perhaps the two are not unrelated.